Terms & Conditions
1. About Us
This website, www.gunturspice.co.uk (“Our Site”), is owned and operated by Guntur Spice Limited (we, us or our), registered in England and Wales under company number 16912627, with its registered office at 47 Heybridge Drive, Ilford, London, IG6 1PE.
By accessing or using this website, you agree to comply with these Terms & Conditions.
2. Eligibility
You must be legally capable of entering into a binding contract under the laws of England and Wales. By placing an order, you confirm that all information provided is accurate and complete.
3. Products & Quality
We supply authentic chilli products, including dried whole red chillies, chilli powder, and chilli flakes, catering to retail, wholesale, catering, and export markets.
As our products are natural agricultural goods, variations in colour, size, and heat level may occur.
We aim to ensure all product information is accurate, however:
- Product colours may vary due to screen settings
- Packaging may differ slightly from images
- Availability may change without notice
4. Pricing & Payment
- All prices are displayed in GBP (£) and include VAT where applicable
- Delivery charges are calculated at checkout
- Prices may change at any time, but you will pay the price displayed at checkout
- Full payment is required before dispatch
- Payments are processed securely via approved providers
5. Orders & Contract Formation
- All orders are subject to availability and acceptance
- Placing an order constitutes an offer to purchase
- A legally binding contract is formed only upon dispatch confirmation
- We reserve the right to refuse or cancel any order
6. Delivery & Shipping
We deliver across the UK and offer international shipping for bulk or export orders upon request.
Delivery times may vary depending on location. We are not responsible for delays caused by:
- Courier services
- Weather conditions
- Public holidays
- Events beyond our reasonable control
Risk transfers to the customer once the order has been dispatched.
7. Cancellations, Returns & Refunds
Due to the nature of food products, returns are limited.
- Returns are accepted only for damaged or incorrect items
- Refunds or replacements are processed after verification
- Orders may be cancelled within 14 days of receipt
Returned items must be:
- Unopened
- Unused
- In original packaging
Cancellation requests should be sent to: info@gunturspice.co.uk
8. Import Duties
Orders delivered outside the UK may be subject to import duties and taxes. These charges are the responsibility of the customer.
We are not liable for any losses resulting from unpaid duties, including destruction or abandonment of goods.
9. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Guntur Spice Limited and may not be used without prior permission.
10. Limitation of Liability
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Your statutory consumer rights
To the fullest extent permitted by law, we are not liable for:
- Indirect or consequential losses
- Loss of profits or business
- Delays in delivery
11. Website Use
You agree not to:
- Use the website for unlawful purposes
- Copy or misuse content
- Interfere with website functionality or security
12. Privacy
Your personal data is processed in accordance with our Privacy Policy.
13. Product Images
Images on the website are for illustration purposes only and may not accurately represent the product.
14. Promotions
- Promotional codes are subject to availability and may be withdrawn at any time
- Codes cannot be combined with other offers or used on sale items
- Limited to one use per customer
- Minimum spend of £10 applies
We reserve the right to cancel orders in cases of misuse.
15. Changes to Terms
We may update these Terms & Conditions at any time. The latest version will always be available on our website.
16. Contact Information
📧 info@gunturspice.co.uk
📞 +44 7459690556
🌐 www.gunturspice.co.uk