Returns & Refunds Policy

1. Eligibility for Returns

We accept returns only under the following circumstances:

• The product is received in a damaged condition
• An incorrect item has been delivered
• There is a verified issue with product quality

Returns will not be accepted in the following cases:

• Change of mind
• Personal taste preferences
• Products that have been opened or used

2. Proof of Claim

To process any return or refund request, customers must provide:

• Order details
• Clear photographic evidence of the product
• A detailed description of the issue

Please note: Claims submitted without sufficient evidence will not be accepted.

3. Refund Process

Once the claim has been reviewed and approved:

• Refunds will be issued to the original payment method
• Refunds will be processed within 14 business days of receiving the returned goods or acceptable proof of return

4. Replacement Policy

Where appropriate, we may offer a replacement product instead of a refund.

5. Return Shipping Costs

• If the issue is due to our error (damaged, faulty, or incorrect item), we will cover the return shipping costs
• In all other approved cases, return shipping costs will be the responsibility of the customer

6. Non-Returnable Items

The following items are not eligible for return:

• Opened food products
• Used items
• Bulk or customised orders (unless damaged or incorrect upon delivery)